1. About this policy

This Privacy Policy explains how VA Corporate Executive Solutions handles personal information when you contact us, use our website, engage our services or otherwise provide information to us.

Whether the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to a particular activity depends on the circumstances and the business's legal obligations.

2. Information we may collect

· Name, business name, job title and contact details.

· Email and telephone correspondence.

· Information needed to provide agreed virtual executive or administrative services.

· Business documents, calendar, meeting or travel information provided for a task.

· Billing and payment information needed for invoicing.

· Information submitted through our website, email or other contact channels.

3. How we collect information

Information may be collected directly from you or your organisation, through our website, by email or telephone, or through information you provide for the purpose of delivering services.

4. How we use information

· Provide and administer agreed services.

· Communicate with clients and manage tasks and requests.

· Prepare invoices and maintain business records.

· Improve our services and business administration.

· Comply with applicable legal, accounting or other obligations.

5. Disclosure and service providers

We do not sell personal information. Information may be disclosed where reasonably necessary to provide requested services, operate business systems, process payments, obtain professional advice or comply with law. Where third-party technology or service providers are used, reasonable measures appropriate to the circumstances are taken to protect information.

6. Security

We use practical security measures appropriate to the information handled, which may include password protection, multi-factor authentication, device security, access controls, secure cloud storage, confidentiality measures and secure deletion or destruction.

7. Overseas disclosure

Some technology or service providers may store or process information outside Australia. Where applicable privacy law requires particular steps before overseas disclosure, those requirements will be considered.

8. Access and correction

You may contact us using the details above to ask about personal information we hold about you or request correction of inaccurate information. We will respond within a reasonable period and in accordance with applicable requirements.

9. Privacy concerns and complaints

If you have a concern about how we have handled your personal information, please contact us first so we can investigate and respond. If applicable privacy law applies and you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

10. Data breaches

If we become aware of a suspected or actual data breach, we will take reasonable steps to contain the incident, assess the risk, reduce potential harm and respond in accordance with applicable legal notification requirements.

11. Changes to this policy

This policy may be updated to reflect changes to our services, technology, legal obligations or privacy practices. The latest version will be made available on our website where appropriate.

Last reviewed: September 2026